Terms of Service

These terms govern reservations made with Pristine Services Worldwide LLC ("Pristine," "we," "us") for chauffeured vehicle service in the Washington, DC area. By booking a trip, you agree to them.

Bookings & confirmation

A request submitted through this website, by phone, or by email is not a confirmed reservation until a dispatcher calls or messages you to confirm the vehicle, price, and pickup details.

Pricing

Point-to-point trips (such as airport transfers) are quoted as a flat rate before the trip is confirmed. Hourly charters are billed at the posted rate for the vehicle booked, with a 2-hour minimum. Tolls, parking, and after-hours surcharges, if any, are disclosed at the time of quote.

Gratuity

An 18% gratuity is included in your quoted fare, so there is no expectation of additional tipping. Our goal is a seamless experience from reservation through arrival, with your gratuity already incorporated into the cost of service.

Cancellations & no-shows

We understand that plans can change. To provide the highest level of service and ensure vehicles and chauffeurs are reserved specifically for each client, we ask that cancellations be made as early as possible.

Cancellations made 24 hours or more before the scheduled pickup time may be canceled without penalty, and any eligible payment or deposit will be refunded in accordance with the applicable reservation terms.

Cancellations made less than 24 hours before the scheduled pickup time are subject to the full quoted reservation rate.

No-shows or failure to appear at the scheduled pickup location may be charged the full quoted reservation rate.

Changes to a Reservation

Changes to pickup times, locations, destinations, vehicle selections, or itineraries should be communicated as soon as possible. Changes requested within 24 hours of the scheduled pickup may be subject to availability and additional charges.

Events, Group Transportation & Special Services

Reservations involving events, multiple vehicles, large groups, weddings, corporate programs, government or diplomatic transportation, or other specially coordinated services may require a deposit and may be subject to additional cancellation terms.

Any special cancellation, deposit, or payment terms will be communicated to the client at the time of booking and will supersede the standard cancellation policy where applicable.

Reservation Confirmation

A reservation is not considered confirmed until Pristine Services Worldwide has provided confirmation and any required payment or deposit has been received.

Questions about a cancellation or reservation change? Please contact our team as soon as possible.

Passenger conduct & vehicle care

Pristine Services Worldwide LLC is committed to providing a safe, professional, and respectful transportation experience for every passenger and chauffeur.

Passengers are expected to treat chauffeurs, vehicles, and other passengers with courtesy and respect throughout the duration of the service. Pristine Services Worldwide LLC reserves the right to terminate a trip or service immediately, without refund, in cases involving abusive, threatening, or disruptive behavior, illegal activity, or conduct that compromises the safety of the chauffeur, passengers, or vehicle.

Passengers are responsible for any damage, excessive cleaning, or other costs resulting from their actions or the actions of members of their party. Any applicable charges will be assessed based on the nature and extent of the damage or service required.

We appreciate your cooperation in helping us maintain the high standard of service and care that our clients expect.

Delays & flight tracking

For airport transportation, flight delays are handled separately from client-initiated cancellations. Clients are encouraged to provide accurate flight information when making a reservation so that our team can coordinate service appropriately.

Liability

Pristine carries commercial auto insurance as required by DC, Maryland, and Virginia law. Our liability for any claim arising from a trip is limited to the amount paid for that trip, except where a greater liability is required by law. We are not responsible for delays caused by traffic, weather, road closures, or other conditions outside our control.

Changes to these terms

We may update these terms from time to time. The version posted on this page at the time of your booking applies to that trip.

Governing law

These terms are governed by the laws of the District of Columbia.

Contact us

Questions about these terms: admin@pristineservicesworldwide.com or (240) 789-6400.